Includes bibliographical references and index.

The promise, and challenge, of leading in a networked world -- AGEP : a collaborative project that's making a big difference -- A framework for collaboration -- The power of relationships built on trust -- The art of collaborative leadership -- Getting the collaborative process started -- Getting commitment on a common direction -- Working effectively across different cultures -- Dealing with people problems in collaboration -- Dealing with the most difficult situations : huge egos, empire builders, information hoarders, and cultures that reinforce them -- Co-locating operations : using shared space to foster information sharing and a culture of collaboration -- Using CompStat : a structured method for generating collaboration and accountability -- Using the new Web to help stakeholders collaborate in value creation -- Developing the leadership to create tomorrow's collaborative cultures.