Includes index.

A roadmap to understanding offshoring -- The fundamentals of offshoring -- Offshoring: understanding the term -- Is offshoring a mature concept? -- Should you be considering offshoring at all? -- What kinds of work can be offshored? -- Types of work which should not be offshored -- Offshore venture models -- Outsourced operations -- Vendor evaluation -- Captive operations -- Location, location, location -- Captive centre start-up models -- Joint venture operations -- Summary of risk and effort -- Offshore delivery engagement models -- Resource augmentation ('unmanaged' services) -- Consulting services -- Managed services -- Product delivery -- Service delivery -- Hybrid delivery -- Working out the delivery location model -- The offshoring approach -- Offshoring global or multi-vertical IT operations -- Offshoring single region operations -- Offshoring application development, testing, support and maintenance -- Development activities -- Support and maintenance activities -- Offshoring single horizontal services -- Estimating and scheduling offshore work -- Communication to staff -- The offshore infrastructure -- Offshore development environments -- Communication links -- Disaster recovery and business continuity planning -- Security -- Staffing and organising for success -- Some background on offshore staffing -- Designing the delivery team structure -- The iterative development project organisation -- The waterfall development project organisation -- Working with cultural diversity -- Executing the offshore delivery -- The transition phase -- Organisation transition: people and governance -- Application management operation transition -- Phase 1: high-level scoping study of the operation -- Phase 2: define the target operation configuration -- Phase 3: execute the transition to the new state -- Phase 4: stabilise the new operation -- Transition of development projects -- Development management processes -- Managing offshoring risks -- Moving ahead: achieving the benefits -- Benefiting from standardisation -- Performance management and the offshore relationship -- Building up capability--knowledge, process and technology management -- Optimising the offshore sourcing chain -- Crystal gazing: a possible future of IT application service offshoring -- Index.