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The business value of IT : managing risks, optimizing performance, and measuring results / Michael D.S. Harris, David Herron, Stasia Iwanicki.

By: Contributor(s): Material type: TextPublication details: Boca Raton, FL : CRC press, c2008.Description: xxvi, 266 p. : ill. ; 25 cmISBN:
  • 1420064746
Subject(s): DDC classification:
  • 004.068 HAR [ Shelf 9 ]
LOC classification:
  • 004.068 HAR
Contents:
What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?.
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book Indian Institute Of Management, Shillong 004.068 HAR [ Shelf 9 ] (Browse shelf(Opens below)) 1 Available 0006534
Reference Indian Institute Of Management, Shillong 004.068 HAR [ Shelf 9 ] (Browse shelf(Opens below)) 0 Not for loan 0006533

Includes bibliographical references and index.

What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?.

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