Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 0071263467
- 0071263462
- 658.514 FIT [ Shelf 64 ]
- 658.514 FIT
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Indian Institute Of Management, Shillong | 658.514 FIT [ Shelf 64 ] (Browse shelf(Opens below)) | 0 | Not for loan | 0002638 | |||||||||||||
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Indian Institute Of Management, Shillong | 658.514 FIT [ Shelf 64 ] (Browse shelf(Opens below)) | 1 | Available | 0002639 | |||||||||||||
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Indian Institute Of Management, Shillong | 658.514 FIT [ Shelf 64 ] (Browse shelf(Opens below)) | 2 | Available | 0002640 | |||||||||||||
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Book
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Indian Institute Of Management, Shillong | 658.514 FIT [ Shelf 64 ] (Browse shelf(Opens below)) | 3 | Available | 0002641 | |||||||||||||
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Book
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Indian Institute Of Management, Shillong | 658.514 FIT [ Shelf 64 ] (Browse shelf(Opens below)) | 4 | Available | 0002642 |
Includes bibliographical references and indexes.
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