Indian Institute Of Management, Shillong Search for 'su:{Customer Relations }'

Customer service : career success through customer Loyalty /

By Timm, Paul R..
Upper Saddle River, N.J. : Pearson Education Ltd., 2007 .
xviii, 281 p. : 26 cm..
8131720738

]]> Place hold on Customer service :

Customer relationship management : emerging concepts, tools, and applications /

New Delhi : Tata McGraw-Hill Pub. Co., 2001 .
xv, 544 p. : 25 cm..

]]> Place hold on Customer relationship management :

Implementing CRM : from technology to knowledge /

]]> By Finnegan, David..
Hoboken, NJ : John Wiley & Sons, Inc., 2007 .
p. cm. 9780470065266

]]> Place hold on Implementing CRM :

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /

]]> New York, N.Y. : McGraw-Hill, 2003 .
viii, 353 p. : 24 cm..
9780070586772

]]> Place hold on The ultimate CRM handbook :

Customer relationship management : a strategic perspective /

]]> New Delhi : Tata McGraw-Hill Pub. Co., 2001 .
xv, 544 p. : 25 cm..
9781403928627

]]> Place hold on Customer relationship management :

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /

]]> By Stinnett, Bill..
New York : McGraw-Hill, 2005 .
xxiv, 261 p. : 23 cm..
0071441883 (pbk. : alk. paper) | 0070600023

]]> Place hold on Think like your customer :

The eight competencies of relationship selling : how to reach the top 1% in just 15 extra minutes a day /

By Cathcart, Jim..
Washington, DC : Leading Authorities Press, 2002 .
p. cm. 143092662x

]]> Place hold on The eight competencies of relationship selling :

Customer value investment : formula for sustained business success /

By Mahajan, Gautam, .
New Delhi ; | Thousand Oaks : Response Books, 2007 .
187 p. ; 21cm..
0761936046

]]> Place hold on Customer value investment :

24 brand mantras : finding a place in the minds and hearts of consumers /

]]> By Kapoor, Jagdeep, .
Thousand Oaks, CA : Response Books, 2001 .
111 p. ; 18 cm..
0761995250 (pb)

]]> Place hold on 24 brand mantras :

18 brand astras : using brand abilities as weapons for CRISP brand building /

]]> By Kapoor, Jagdeep, .
New Delhi ; | Thousand Oaks, Calif. : Response Books, 2003 .
134 p. ; 18 cm..
0761996567 (pbk.)

]]> Place hold on 18 brand astras :

Harvard business review on customer relationship management.

]]> Boston : Harvard Business School Press, 2001 .
vii, 192 p. : 21 cm..
1578516994 (alk. paper)

]]> Place hold on Harvard business review on customer relationship management.

Marketing myopia /

]]> By Levitt, Theodore, .
Boston, Mass. : Harvard Business School Press, 2008 .
90 p. ; , An article originally published in 1960. 14 cm..
9781422126011

]]> Place hold on Marketing myopia /

Operational excellence : using lean six sigma to translate customer value through global supply chains /

]]> By Martin, James W. .
New York : Auerbach Publications, 2008 .
xxi, 638 p. : 24 cm..
9781420062502 (alk. paper)

]]> Place hold on Operational excellence :

Managing customers profitably /

]]> By Ryals, Lynette..
Chichester, England ; | Hoboken, NJ : John Wiley & Sons, 2008 .
xiv, 370 p. : 25 cm..
9780470060636 (cloth) | 0470060638 (cloth)

]]> Place hold on Managing customers profitably /

Building great customer experiences /

]]> By Shaw, Colin, .
Houndmills, Basingstoke, Hampshire ; | New York : Palgrave, 2002 .
xvi, 224 p. : 24 cm..
0333990137 (cloth) | 1403939497

]]> Place hold on Building great customer experiences /

Consumer insight : how to use data and market research to get closer to your customer /

]]> London ; | Sterling, Va. Kogan Page, c2004. .
xv, 288 p. : 24 cm..
0749444479

]]> Place hold on Consumer insight :

Managing customer value : one stage at a time /

]]> By Soman, Dilip..
Singapore ; | Hackensack, NJ : World Scientific Pub., 2010 .
401p.24 cm. 9789812838278

]]> Place hold on Managing customer value :

Customer relationship management : how to turn a good business into a great one! /

]]> By Roberts-Phelps, Graham..
New Delhi : Viva, 2001 .
230 p. : 22 cm..
9788176493604

]]> Place hold on Customer relationship management :

ProfitBrand : how to increase the profitability, accountability & sustainability of brands /

]]> By Wreden, Nick..
London ; | Sterling, VA : Kogan Page, 2005 .
vii, 210 p. : 24 cm..
9780749450946

]]> Place hold on ProfitBrand :

Why CRM doesn't work : how to win by letting customers manage the relationship /

]]> By Newell, Frederick, .
Princeton, N.J. : Bloomberg Press, 2003 .
xvii, 263 p. ; 24 cm..
9780749442415

]]> Place hold on Why CRM doesn't work :

Customer relationship management : a database approach /

]]> By Kumar, V., .
Hoboken, N.J. : Wiley, 2006 .
xxiv, 323 p. : 26 cm..
9788126509133

]]> Place hold on Customer relationship management :

Kellogg on branding : the marketing faculty of the Kellogg School of Management /

]]> Hoboken, N.J. : Wiley, 2005 .
xvii, 334 p. : 24 cm..
9788126510276

]]> Place hold on Kellogg on branding :

The intimate supply chain : leveraging the supply chain to manage the customer experience /

]]> By Ross, David Frederick, .
Boca Raton : CRC Press/Taylor & Francis, 2008 .
xxii, 280 p. : 25 cm..
9781420064971 (hbk. : alk. paper) | 1420064975 (hbk. : alk. paper)

]]> Place hold on The intimate supply chain :

The new pioneers : the men and women who are transforming the workplace and marketplace /

]]> By Petzinger, Thomas..
New York : Simon & Schuster, 1999 .
302 p. ; 25 cm..
0684846365

]]> Place hold on The new pioneers :

Relationship selling /

]]> By Johnston, Mark W..
Boston : McGraw-Hill/Irwin, 2010 .
xxvii, 452 p. : 26 cm..
9780073404837 (alk. paper) | 0073404837 (alk. paper)

]]> Place hold on Relationship selling /

Do the right thing : how dedicated employees create loyal customers and large profits /

]]> By Parker, James F. .
Upper Saddle River, N.J. : Wharton School Pub., 2008 .
ix, 263 p. : , Includes index. 21 cm..
9788131725399

]]> Place hold on Do the right thing :

Managing customers for profit : strategies to increase profits and build loyalty /

]]> By Kumar, V., .
Upper Saddle River, N.J. : Wharton School Pub., 2008 .
xx, 296 p. : 24 cm..
9788131719800

]]> Place hold on Managing customers for profit :

We are smarter than me : how to unleash the power of crowds in your business /

By Libert, Barry..
Upper Saddle River, N.J. : Wharton School Pub., 2008 .
xv, 156 p. : , Includes indexes. 24 cm..
9788131717453

]]> Place hold on We are smarter than me :

What customers really want : how to bridge the gap between what your organization offers and what your clients crave /

]]> By Mckain, Scott..
Nashville : Thomas Nelson Publishers, 2005 .
xxviii, 195 p. ; 24 cm..
9788131719701

]]> Place hold on What customers really want :

The new age of innovation : driving cocreated value through global networks /

]]> By Prahalad, C. K..
New York : McGraw-Hill, 2008 .
viii, 278 p. : 24 cm..
9780070248618

]]> Place hold on The new age of innovation :

Questions that sell : the powerful process for discovering what your customer really wants /

]]> By Cherry, Paul..
New York : Amacom, 2006 .
vii, 181 p. : , Includes index. 23 cm..
0814473393 (pbk.) | 9780814473399

]]> Place hold on Questions that sell :

Voices Into Choices: Acting On The Voice Of The Customer/

]]> By Brodie, Christina Hepner.
Madison : Joiner/oriel Inc, 1997 .
xviii.430p.: 29cm..
9781884731136

]]> Place hold on Voices Into Choices:

Customer visits : building a better market focus /

]]> By McQuarrie, Edward F..
Armonk, N.Y. : M.E. Sharpe, 2008 .
xviii, 213 p. : 24 cm..
9780765622242 (cloth : alk. paper) | 0765622246 (cloth : alk. paper)

]]> Place hold on Customer visits :

Implementation of Customer Relationship Management in Tata Steel /

By Das.
Shillong: Rajiv Gandhi Indian Institute of Management 2011 .
37p.: 29cm.

]]> Place hold on Implementation of Customer Relationship Management in Tata Steel /

Plan for strategic growth of TCSX: CCO TEAM /

Shillong: Rajiv Gandhi Indian Institute of Management 2011 .
31p.: 29cm.

]]> Place hold on Plan for strategic growth of TCSX: CCO TEAM /

Benchmarking and Standardizing the entire Customer Care Process in South Africa for the Commercial Vehicle Business Unit of Tata Motors /

By Majumdar.
Shillong: Rajiv Gandhi Indian Institute of Management 2011 .
32p.: 29cm.

]]> Place hold on Benchmarking and Standardizing the entire Customer Care Process in South Africa for the Commercial Vehicle Business Unit of Tata Motors /

Implementation of Customer Relationship Management in Distribution Segment of Reliance Infrastructure /

By Mishra.
Shillong: Rajiv Gandhi Indian Institute of Management 2011 .
50p.: 29cm.

]]> Place hold on Implementation of Customer Relationship Management in Distribution Segment of Reliance Infrastructure /

Standardizing the sales process with CRM software, Analysis of the Feasibility and Sources of Capital for 'Potters Together project' and assisting the marketing team for developing the marketing plan for expansion of a start-up enterprise, Daily Dump /

By Barwe, Rahul Laxman (2011PGP091).
Shillong: Rajiv Gandhi Indian Institute of Management, 2012 .
50p.: 29cm..

]]> Place hold on Standardizing the sales process with CRM software, Analysis of the Feasibility and Sources of Capital for 'Potters Together project' and assisting the marketing team for developing the marketing plan for expansion of a start-up enterprise, Daily Dump /

Analysis of the Feasibility and Sources of Capital for 'Potters Together Project' and assisting the marketing team for developing the marketing plan for expansion of a start-up enterprise, Daily Dump /

By Siddharta.
Shillong: Rajiv Gandhi Indian Institute of Management, 2012 .
24p.: 29cm..

]]> Place hold on Analysis of the Feasibility and Sources of Capital for 'Potters Together Project' and assisting the marketing team for developing the marketing plan for expansion of a start-up enterprise, Daily Dump /

Proposed ABFSG - Apollo HH Initiative of Aditya Birla Group /

By Patra.
Shillong: Rajiv Gandhi Indian Institute of Management, 2012 .
29p.: 29cm..

]]> Place hold on Proposed ABFSG - Apollo HH Initiative of Aditya Birla Group /

Customer relationship management in select Banks in Tamil Nadu /

By Basha, J. Jeelan.
Madurai : MAdurai Kamaraj Unioversity ; 2011 .
322p. : 30cm.

]]> Place hold on Customer relationship management in select Banks in Tamil Nadu /

Designing Business Requirements and optimizing CRM solutions for Dealer Management Systems at PricewaterhouseCoopers (PwC) /

By Nanda, Abhishek (2012PGP002).
Shillong: Rajiv Gandhi Indian Institute of Management, 2014 .
40p. 29cm.

]]> Place hold on Designing Business Requirements and optimizing CRM solutions for Dealer Management Systems at PricewaterhouseCoopers (PwC) /

Digital Business Transformation and Social Media Management of clients to increase brand visibility and increase customer acquisition /

By Chowdhury, Sharmin (2012PGP051).
Shillong: Rajiv Gandhi Indian Institute of Management, 2014 .
16p. : 29cm.

]]> Place hold on Digital Business Transformation and Social Media Management of clients to increase brand visibility and increase customer acquisition /

Analytics and dynamic customer strategy : big profits from big data /

]]> By Tanner, John F..
Hoboken, New Jersey : Wiley, 2014 .
xviii, 235 pages : , Includes index. 24 cm.
9788126551613

]]> Place hold on Analytics and dynamic customer strategy :

The 4A's of Marketing : Creating Value for Customers, companies and Society ,/ by

]]> By Sheth, Jagdish .N.
New York : Routledge .
xiii,209p.: 18 cm.
9780415898355

]]> Place hold on The 4A's of Marketing :

Customer relationship management /

]]> By Peelen, Ed..
Harlow, England ; | New York : FT Prentice Hall, 2022 .
xvi, 433 p. : 25 cm..
027368177X

]]> Place hold on Customer relationship management /