Indian Institute Of Management, Shillong Search for 'au:"Zhu, Joe."'

Service productivity management : improving service performance using data envelopment analysis (DEA) /

]]> By Sherman, H. David..
New York : Springer, 2006 .
xxii, 328 p. : , "Includes DEAFrontier software." 24 cm. + .
9780387332116 (hardback w. CDROM : alk. paper) | 0387332111 (hardback w. CD-ROM : alk. paper)

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Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets /

]]> By Zhu, Joe..
New York : Springer, 2008 .
327p. 9780387859811 (hardcover : alk. paper) | 0387859810 (hardcover : alk. paper)

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Handbook on data envelopment analysis /

]]> New York : Springer, 2011 .
xxv, 497 pages ; , Minimal Level Cataloging Plus. | Includes index. 24 cm..
9781461429999

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