Raghavachari, M. <br/><br/>
Delivering service quality :  managerial challegnes for the 21st century / 
M. Raghavachari and K. V. Ramani. 
 - Delhi :  Macmillan,  2000. 
 - 651 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>0333934091 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality.<br/>Delivering.
<br/><br/><label>LC Class. No.: </label>658.8343  / RAG 
<br/><br/><label>Dewey Class. No.: </label>658.8343  / RAG [ Shelf 80]