TY  - BOOK
AU  - Gilmore, Audrey.
TI  - Services marketing and management
SN  - 817829334X
AV  - 658.8 GIL
U1  - 658.8 
PY  - 2003///
CY  - London ; , Thousand Oaks, Calif.
PB  - SAGE Publications
KW  - Service industries
KW  -  Marketing
KW  -  Management
N1  - Includes bibliographical references and indexes
UR  -  http://www.loc.gov/catdir/enhancements/fy0657/2002115868-d.html
UR  -  http://www.loc.gov/catdir/enhancements/fy0657/2002115868-t.html
ER  -