Gilmore, Audrey. <br/><br/>
Services marketing and management / 
Audrey Gilmore. 
 - London ;   Thousand Oaks, Calif. :  SAGE Publications,  2003. 
 - 215 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>817829334X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Marketing.<br/>Service industries -- Management.
<br/><br/><label>LC Class. No.: </label>658.8  / GIL 
<br/><br/><label>Dewey Class. No.: </label>658.8  / GIL [ Shelf 80]