TY  - BOOK
AU  - Klassen, Robert David.
AU  - Menor, Larry J.
TI  - Cases in operations management: building customer value through world-class operations 
SN  - 8178298641
AV  - 658.4034 KLA
U1  - 658.4034 
PY  - 2006///
CY  - Thousand Oaks, CA
PB  - SAGE Publications
KW  - Production management
KW  -  Case studies
KW  - Industrial management
N1  - Includes bibliographical references
UR  -  http://www.loc.gov/catdir/toc/ecip058/2005003580.html
UR  -  http://www.loc.gov/catdir/enhancements/fy0659/2005003580-d.html
UR  -  http://www.loc.gov/catdir/enhancements/fy0738/2005003580-b.html
ER  -