TY  - BOOK
AU  - AnandKumar, V.
AU  - Biswas, Subhasish.
TI  - Business process outsourcing: oh! BPO--structure and chaos, fun and agony 
SN  - 9788178298788 (pbk.)
AV  - 658.40580954 ANA
U1  - 658.40580954 
PY  - 2008///
CY  - New Delhi ; , Thousand Oaks
PB  - SAGE Publications
KW  - Offshore outsourcing
KW  -  India
KW  - Data processing service centers
KW  - Computer service industry
N1  - Includes index; The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder
ER  -