AnandKumar, V. <br/><br/>
Business process outsourcing :  oh! BPO--structure and chaos, fun and agony / 
V. Anand Kumar, Subhasish Biswas. 
 - New Delhi ;   Thousand Oaks :  SAGE Publications,  c2008. 
 - 218 p. ;  18 cm. 
<br/><br/> Includes index. 
<br/><br/>The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder. 
<br/><br/><label>ISBN: </label>9788178298788 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Offshore outsourcing -- India.<br/>Data processing service centers -- India.<br/>Computer service industry -- India.
<br/><br/><label>LC Class. No.: </label>658.40580954  / ANA 
<br/><br/><label>Dewey Class. No.: </label>658.40580954  / ANA [ Shelf 79]