01386nam a22002177a 4500 OSt 20261005170848.0 261005b |||||||| |||| 00| 0 eng d 9789355324870 Knowledge Centre IIM Shillong Bordoloi, Sanjeev Service Management Operations, Strategy, Information Technology 9th Chennai McGraw Hill India 2026 xvi,520p. ill 28 cm The book "Service Management: Operations, Strategy, Information Technology" is a comprehensive resource for understanding the operations, strategy, and technology involved in service management. It covers a wide range of topics, including the service economy, service strategy, new service development, service quality, process improvement, and more. The book is designed to address the growing demand for service-focused content and includes features like interactive exercises, solved problems, and integrated Connect offerings. It is suitable for both elective and introductory operations management courses and is delivered through McGraw Hill eBooks and digital platforms. The book is authored by James Fitzsimmons and Sanjeev K. Bordoloi, with contributions from Mona J. Fitzsimmons Service Management Fitzsimmons,James Fitzsimmons , Mona ddc BK 0 5510 5510 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 2026-10-05 17:09:03 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019743 2026-10-05 17:09:28 0 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019744 2026-10-05 17:11:22 1 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019745 2026-10-05 17:11:22 2 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019746 2026-10-05 17:11:22 3 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019747 2026-10-05 17:11:22 4 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019748 2026-10-05 17:11:22 5 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019749 2026-10-05 17:11:22 6 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019750 2026-10-05 17:11:22 7 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019751 2026-10-05 17:11:22 8 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019752 2026-10-05 17:11:22 9 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019753 2026-10-05 17:11:22 10 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019754 2026-10-05 17:11:22 11 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019755 2026-10-05 17:11:22 12 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019756 2026-10-05 17:11:22 13 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019757 2026-10-05 17:11:22 14 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019758 2026-10-05 17:11:22 15 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 1 0019759 2026-10-07 17:09:36 2026-10-07 16 2026-10-05 BK 0 0 ddc 0 0 IIMS IIMS 2026-10-05 0 0019760 2026-10-05 17:11:22 17 2026-10-05 BK