Harris, Michael D. S. <br/><br/>
The business value of IT :  managing risks, optimizing performance, and measuring results / 
Michael D.S. Harris, David Herron, Stasia Iwanicki. 
 - Boca Raton, FL :  CRC press,  c2008. 
 - xxvi, 266 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?. 
<br/><br/><label>ISBN: </label>1420064746 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology -- Economic aspects.
<br/><br/><label>LC Class. No.: </label>004.068  / HAR 
<br/><br/><label>Dewey Class. No.: </label>004.068  / HAR [ Shelf 9 ]