TY - BOOK AU - Jayaraman P [2013PGP085 ] TI - Insurance patient Satisfaction through process improvement T2 - Summer internship in partial fulfillment of the requirements for the award of the Post Graduate Diploma in Management 2013-2015 U1 - 368 PY - 2015/// CY - Shillong PB - Rajiv Gandhi Indian Iinstitute of Management KW - Insurance ER -