TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations, strategy, information technology 
SN  - 0071263467
AV  - 658.514 FIT
U1  - 658.514 
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  -  Management
N1  - Includes bibliographical references and indexes
ER  -