TY - BOOK AU - Trivedi, Abhishek (2012PGP003) TI - Increasing effectiveness of referrals for new business: Developing a referral scorecard T2 - Summer Internship Report submitted in partial fulfillment of the requirements for the award of the Post Graduate Diploma in Management (2012-2014) U1 - 352.357 PY - 2014/// CY - Shillong PB - Rajiv Gandhi Indian Institute of Management KW - Administrative agencies KW - Management KW - Evaluation KW - Organizational effectiveness KW - Measurement KW - Total quality management ER -