TY  - BOOK
AU  - Basha, J. Jeelan
TI  - Customer relationship management in select Banks in Tamil Nadu
U1  - 658.812 
PY  - 2011///
CY  - Madurai
PB  - MAdurai Kamaraj Unioversity
KW  - Customer relations
KW  - Banks and banking
KW  -  Customer services
ER  -