Basha, J. Jeelan <br/><br/>
Customer relationship management in select Banks in Tamil Nadu / 
J. Jellan Basha 
 - Madurai :  MAdurai Kamaraj Unioversity ;  2011 
 - 322p. :  ill., table ;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Banks and banking -- Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAS