TY  - BOOK
AU  - Kumar, V.Mohan
TI  - A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle
U1  - 658.812 
PY  - 2012///
CY  - Hyderabad
PB  - Jawaharlal Nehru Technology University
KW  - Consumer satisfaction
KW  - Consumers
KW  - Customer services
ER  -