Kumar, V.Mohan <br/><br/>
A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle / 
V.Mohan Kumar 
 - Hyderabad :  Jawaharlal Nehru Technology University,  2012 
 - xix, 391p :  ill, tables ;  29 cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Consumers<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / KUM