TY - BOOK AU - Gupta, TI - Understanding business processes and identifying areas of improvement T2 - Summer Internship Report submitted in partial fulfillment of the requirements for the award of the Post Graduate International Business (2012-2013) U1 - 658.51 PY - 2013/// CY - Shillong PB - Rajiv Gandhi Indian Institute of Management KW - Industrial management KW - Total quality management KW - Organizational effectiveness KW - Workflow KW - Management ER -