Bedi ,KAnishka Quality management / Kanishka Bedi. - New Delhi : Oxford University Press , c2006. - 712p. ill. ; 28 cm. Includes Index. ISBN: 9780195677959 LCCN: 91-026905 Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658 / BED [ Shelf 77]