Mastering data mining : the art and science of customer relationship management /
Michael J. A. Berry, Gordon Linoff.
- New York : Wiley Computer Pub., c2000.
- xviii, 494 p. : ill. ; 24 cm.
Rev. ed. of: Data mining techniques : for marketing, sales, and customer support / Michael J.A. Berry, Gordon Linoff. c1997.
0471331236 (alk. paper)
Marketing -- Data processing. Data mining. Business enterprises -- Computer networks -- Management.