TY  - BOOK
AU  - Majumdar
TI  - Benchmarking and Standardizing the entire Customer Care Process in South Africa for the Commercial Vehicle Business Unit of Tata Motors
T2  - Summer Internship Report submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2010-2012)
U1  - 658.812 
PY  - 2011///
CY  - Shillong
PB  - Rajiv Gandhi Indian Institute of Management
KW  - Marketing management
KW  -  Customer Relations
ER  -