Majumdar  Sria (2010PGP083) <br/><br/>
Benchmarking and Standardizing the entire Customer Care Process in South Africa for the Commercial Vehicle Business Unit of Tata Motors / 
Majumdar Sria 
 - Shillong:  Rajiv Gandhi Indian Institute of Management  2011 
 - 32p.:  ill. fig, table;  29cm 
 - Summer Internship Report submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2010-2012) .
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing management -- Customer Relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAJ