TY  - BOOK
AU  - Rust, Roland T.
AU  - Kannan, P. K.
TI  - E-Service: new directions in theory and practice 
SN  - 0765608065 (hc : alk. paper)
AV  - 658.872 RUS
U1  - 658.872 
PY  - 2002///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Electronic commerce
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -