E-Service :  new directions in theory and practice / 
 EService :  new directions in theory and practice 
edited by Roland T. Rust and P.K. Kannan. 
 - Armonk, N.Y. :  M.E. Sharpe,  c2002. 
 - xii, 336 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0765608065 (hc : alk. paper) 812032241X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>658.872  / RUS 
<br/><br/><label>Dewey Class. No.: </label>658.872  / RUS [ Shelf 71 ]