TY - BOOK AU - Phillips, Jack J., AU - Connell, Adele O. TI - Managing employee retention: a strategic accountability approach SN - 0750674849 (alk. paper) U1 - 658.3 PHI PY - 2003/// CY - Amsterdam ; , Boston, MA, Alexandria, Va. PB - Butterworth-Heinemann ; , Society for Human Resource Management KW - Employee retention KW - Labor turnover N1 - Includes bibliographical references and index ER -