TY - BOOK AU - Sinha, Debanjana (2009PGP016) AU - Sahani, Keshav (2009PGP028) TI - Evaluation of effectiveness of the type of Word of Mouth Marketing Communication under various phases of Customer Life-Cycle T2 - Dissertation submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2009-2011) U1 - 658.8 PY - 2010/// CY - Shillong PB - Rajiv Gandhi Indian Institute of Management KW - Communication in marketing ER -