Evaluation of effectiveness of the type of Word of Mouth Marketing Communication under various phases of Customer Life-Cycle /
Debanjana Sinha, Keshav Sahani
- Shillong: Rajiv Gandhi Indian Institute of Management, 2010.
- 30p.: ill.figure, tables; 29cm.
- Dissertation submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2009-2011) .