TY - BOOK AU - Westcott, Russ, TI - The certified manager of quality/organizational excellence handbook SN - 9788131707289 U1 - 658.4013 PY - 2005///, c2006 CY - Milwaukee, Wis. PB - ASQ Quality Press KW - Total quality management KW - Handbooks, manuals, etc N1 - Rev. ed. of: The certified quality manager handbook. 2001; Includes bibliographical references and index ER -