TY  - BOOK
AU  - Brodie, Christina Hepner
AU  - Burchill, Gary
TI  - Voices Into Choices: Acting On The Voice Of The Customer
SN  - 9781884731136
U1  - 658.812 
PY  - 1997///
CY  - Madison
PB  - Joiner/oriel Inc
KW  - Customer Relations
KW  -  Business Management
ER  -