TY - BOOK AU - Smith, Brian D. TI - Making marketing happen: how great companies make strategic planning work for them SN - 9788131211045 U1 - 658.8101 PY - 2005/// CY - Oxford ; , Boston PB - Elsevier/Butterworth-Heinemann KW - Marketing KW - Management KW - Planning KW - Strategic planning N1 - Includes bibliographical references (p. [360]-370) and index ER -