TY - BOOK TI - Brilliant coaching: how to be a brilliant coach in your workplace SN - 9788131729267 U1 - 658.3124 PY - 2008/// CY - New Delhi ; , New York PB - Pearson/Prentice Hall KW - Employees KW - Coaching of KW - Employee motivation KW - Management N1 - Includes index; What is coaching? -- What does it mean to be a manager and coach? -- How does our ego limit our ability to coach? -- Building rapport or relationship -- Focused listening -- Effective questioning -- Constructive feedback -- Off-line : when the coachee has the topic or agenda -- Off-line : when the manager has the topic or agenda -- Off-line : when both the coachee and the manager -- Have things to discuss -- On-line : response coaching -- Taking your learning forward ER -