TY  - BOOK
AU  - Beecroft, G. Dennis, 
AU  - Duffy, Grace L.
AU  - Moran, John W., 
TI  - The executive guide to improvement and change
SN  - 9788177589375
U1  - 658.406 
PY  - 2003///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Organizational change
N1  - Includes bibliographical references and index; The challenge of sucessful and sustainable organizational change / John W. Moran and Jeffry M. Mead -- Problem solving and decision making for continuous improvement / Grace L. Duffy -- Quality costs / G. Dennis Beecroft -- Supply chain management / Mike H. Ensby -- Corporate planning models / G. Dennis Beecroft -- Core process redesign and management / Richard A. Waks and John W. Moran -- Using teams to achieve organizational improvement / Grace L. Duffy -- The management and utilization of external resources in the workplace / Jeffry M. Mead, John W. Moran, and John W. Moran III -- Quality management systems / G. Dennis Beecroft -- Environmental management systems / R.J. Garrison -- Lean enterprise / George Alukal and Anthony Manos -- Customer satisfaction as a driver for improvement and change / Grace L. Duffy -- Performance enhancement through management audits / Terry L. Regel -- Measurement, the balanced scorecard / Kevin Sharlow -- Six sigma / Michael D. Nichols and Richard D, Collins -- How to get results : setting goals and hitting targets / Mary Thornley
ER  -