TY  - BOOK
AU  - Parker, James F. 
TI  - Do the right thing: how dedicated employees create loyal customers and large profits 
SN  - 9788131725399
U1  - 387.70683 
PY  - 2008///
CY  - Upper Saddle River, N.J.
PB  - Wharton School Pub.
KW  - Southwest Airlines Co.
KW  -  Management
KW  - Airlines
KW  -  United States
KW  - Customer relations
KW  - Customer services
N1  - Includes index
ER  -