TY  - BOOK
AU  - Larson, Alan.
TI  - Demystifying six sigma: a company-wide approach to continuous improvement 
SN  - 8179926575
U1  - 658.4013 
PY  - 2003///
CY  - New York
PB  - Amacom
KW  - Total quality management
KW  - Six sigma (Quality control standard)
KW  - Customer services
KW  -  Quality control
N1  - Includes bibliographical references and index
ER  -