TY  - BOOK
AU  - Vadlamani,
AU  - Ravi, Vadlamani.
TI  - Advances in banking technology and management: impacts of ICT and CRM 
SN  - 9781599046754 (hbk.)
AV  - 332.1068 RAV
U1  - 332.1068 
PY  - 2008///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Banks and banking
KW  -  Automation
KW  -  Technological innovations
KW  - Financial services industry
N1  - "Premier reference source"--Cover; Includes bibliographical references (p. 324-351) and index
N2  - "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher
UR  -  http://www.loc.gov/catdir/toc/ecip0719/2007022231.html
ER  -