Service led design : planning the new HR function /
Jane Saunders and Ian Hunter.
- Farnham, England ; Burlington, VT : Gower, c2009.
- ix, 80 p. : ill., maps ; 22 cm.
- Gower HR transformation series .
Commercializing HR -- Establishing your HR service vision -- Specifying the service : what will HR deliver? -- The building blocks : the service delivery model -- Adapting the model -- New HR : new line management? -- Sizing the operation and building the business case -- Managing the service.