TY  - BOOK
AU  - Zhu, Joe.
TI  - Quantitative models for performance evaluation and benchmarking: data envelopment analysis with spreadsheets 
T2  - International series in operations research & management science ; 
SN  - 9780387859811 (hardcover : alk. paper)
U1  - 658.4013 
PY  - 2008///
CY  - New York
PB  - Springer
KW  - Operations management
KW  - Quality Management
UR  -  http://10.10.1.6/eresource2/0009364.zip 
ER  -