TY  - BOOK
AU  - Sherman, H. David.
AU  - Zhu, Joe, 
TI  - Service productivity management: improving service performance using data envelopment analysis (DEA) 
SN  - 9780387332116 (hardback w. CDROM : alk. paper)
U1  - 658.314 
PY  - 2006///
CY  - New York
PB  - Springer
KW  - Service industries
KW  -  Labor productivity
KW  - Data envelopment analysis
KW  - Industrial productivity
KW  -  Management
N1  - "Includes DEAFrontier software."; Includes bibliographical references (p. [309]-318) and index
UR  -  http://10.10.1.6/eresource2/0009362.zip 
ER  -