Sherman, H. David. <br/><br/>
Service productivity management :  improving service performance using data envelopment analysis (DEA) / 
H. David Sherman, Joe Zhu. 
 - New York :  Springer,  c2006. 
 - xxii, 328 p. :  ill. ;  24 cm. +    1 CD-ROM (4 3/4 in.) 
<br/><br/> "Includes DEAFrontier software." 
<br/><br/>Includes bibliographical references (p. [309]-318) and index. 
<br/><br/><label>ISBN: </label>9780387332116 (hardback w. CDROM : alk. paper) 0387332111 (hardback w. CD-ROM : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Labor productivity.<br/>Data envelopment analysis.<br/>Industrial productivity.<br/>Service industries -- Management.
<br/><br/><label>Dewey Class. No.: </label>658.314  / SHE [ Shelf 78]