TY - BOOK AU - Russell, Roberta S. AU - Taylor, Bernard W. TI - Operations management: creating value along the supply chain SN - 9780470095157 (cloth) U1 - 658.5 PY - 2009/// CY - Hoboken, NJ PB - John Wiley & Sons KW - Production management KW - Quality control N1 - Rev. ed. of: Operations management : quality and competitiveness in a global environment. 2006. 5th ed; Includes bibliographical references and index ER -