Buttle, Francis <br/><br/>
Customer Relationship Management :  Concepts and Technologies / 
Francis Buttle 
 - 2nd ed. 
 - Burlington :  Elsevier ,  2009 
 - 500p.  24cm 
<br/><br/><label>ISBN: </label>9781856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship -- Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT [ Shelf 80]