Grigoroudis, Evangelos. <br/><br/>
Customer satisfaction evaluation / 
Evangelos Grigoroudis. 
 - New York :  Springer,  2009. 
 - 313p.24 cm. 
<br/><br/><label>ISBN: </label>9781441916396 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRI [ Shelf 80]