TY  - BOOK
AU  - Smith, Ian, 
TI  - Meeting customer needs
SN  - 0750659840
AV  - 658.834 SMI
U1  - 658.834 
PY  - 2003///
CY  - Oxford ; , Boston
PB  - Butterworth-Heinemann
KW  - Marketing
KW  - Customer services
N1  - Series title from the series listing in another volume of the series; Includes bibliographical references and index
ER  -