Smith, Ian,    1953- <br/><br/>
Meeting customer needs / 
Ian Smith. 
 - 3rd ed. 
 - Oxford ;   Boston :  Butterworth-Heinemann,  2003. 
 - xi, 218 p. :  ill. ;  24 cm. 
 - [Institute of Management series] .
<br/><br/> Series title from the series listing in another volume of the series. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0750659840 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>658.834  / SMI 
<br/><br/><label>Dewey Class. No.: </label>658.834  / SMI [ Shelf 70 ]