TY  - BOOK
AU  - Ross, David Frederick, 
TI  - The intimate supply chain: leveraging the supply chain to manage the customer experience 
SN  - 9781420064971 (hbk. : alk. paper)
AV  - 658.7 ROS
U1  - 658.7 
PY  - 2008///
CY  - Boca Raton
PB  - CRC Press/Taylor & Francis
KW  - Business logistics
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -