TY - BOOK AU - Parasuraman, A. AU - Grewal, Dhruv. AU - Krishnan, R., TI - Marketing research SN - 9788177227574 AV - 658.83 PAR U1 - 658.83 PY - 2007/// CY - Boston PB - Houghton Mifflin Co. KW - Marketing research N1 - Includes bibliographical references (p. 581-611) and indexes ER -